Monthly Archives: October 2009

Happy Halloween from Elsevier (ScienceDirect offline 10/31 9pm — 11/1 5am)

Dear Customer,

ScienceDirect will be unavailable due to scheduled maintenance for approximately 9 hours from 1:00AM GMT Sunday, 1 November to 10:00AM GMT (9:00PM EDT Saturday, October 31 to 5:00AM EST Sunday 1, November).

We apologize for the inconvenience.

Regards,

The Elsevier Team.

Serials Solutions offline (10/24/09 3am ~ 5am)

Subsequent update (apologies for extra messages) –

Dear Serials Solutions Customer,

I apologize for the inconvenience this maintenance window has caused. Our original schedule was in direct conflict with our clients in Asia Pacific and in the Southern Hemisphere, where they are finishing up their school years. In an attempt to accommodate this our subsequent schedule had notable impact on North American customers. In light of this, we have forced our provider to open a new window to better minimize the effect on all our global customers.

The new window is scheduled to upgrade our systems on Saturday, October 24, from 12:01 am PDT (Saturday, October 24, from 0701 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may become unavailable. Our work will be completed in 2 hours. After the work is performed IP addresses are spawned across the world by network providers and services will return as networks are updated. Since network providers vary in their responsiveness we wanted to alert you to a worst case outage of 4 additional hours for a total of 6 hours. I believe your window of downtime will be much less, probably 2 to 3 hours total.

I appreciate your patience and understanding.

Robert

Robert Mercer
General Manager
SerialsSolutions

Update –

Please note that our system downtime, referenced in the email below, has now changed to Saturday, October 24, from 9:00 am – 3:00 pm PDT (Saturday, October 24, from 1600 – 2200 GMT).

As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time. Subscribe to the Support Center’s Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions services.

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

We would like you, as a valued user of a Serials Solutions service, to be aware of an upcoming system downtime that will occur later next week.

  • Upcoming system downtime: We are scheduled to upgrade our systems on Friday, October 23, from 6:00 pm – 12:00 am PDT (Saturday, October 24, from 0100 – 0700 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time.Please subscribe to the Support Center’s

    Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions e-resource access and management services.

Regards,

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions