Jan 21, 2008 – Reporting Urgent Aleph problems

Everyone

REGARDING:  Campuses housed on Delaware, Saranac, Seneca

Monday, January 21 2008 is a holiday.  Please report URGENT Aleph problems using these procedures for evening, weekends, and holiday support:  contact ITEC staff by telephone at 716-878-4832.  Follow the “off” hour instructions in the message.  You will be given three phone numbers of staff members on call.  Wait 10-15 minutes before calling again or contacting one of the other numbers.

URGENT Problems are the following:
* the Aleph server is not responding via any connection method
* the Circulation module is not allowing items to be checked out
* the web OPAC is not functioning on the Prod side
* searching is broken in both the web and GUI OPACs

ALL other Aleph problems are to be submitted through Footprints:

http://service.sunyconnect.suny.edu/footprints/help.html

Thanks very much
Maureen
————————-
Maureen Zajkowski
SUNYConnect Program Manager
Office of Library and Information Services
State University of New York
State University Plaza
Albany, NY  12246
518-443-5577
518-443-5358 – fax
maureen.zajkowski@suny.edu

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