Monthly Archives: December 2007

Aleph After Hours Support

From: Lehman, Valerie []
Sent: Friday, December 14, 2007 10:34 AM
To: SUNYConnect LMS – Current and earlier implementers
Subject: [sunylms] After hours support – friendly reminder – ITEC holiday hours

Greetings everyone!

As the semester winds down and the holidays are upon us I would like to send a reminder to all about the procedures for requesting after-hours support.

ITEC will be closed December 24-26, 2007, December 31, 2007 and January 1, 2008.

(this information can also be found on the web at: )

I am attaching the SUNYConnect Service Communication document also for reference.  

This information can also be found on the web at

It is important that this information be shared with all folks responsible for library service, particularly those who will be in the library during the normal off-hours time as well as during the time that ITEC is officially closed.

As a reminder:

·       Evening, weekends, and holiday support:  go to and click on Evening and Weekend Support Procedures.  Those procedures are repeated here:

§       Follow these procedures only for evening, weekends, and holiday support:  contact ITEC staff by telephone at 716-878-4832.  Follow the “off” hour instructions in the message.  You will be given three phone numbers of staff members on call.  Wait 10-15 minutes before calling again or contacting one of the other numbers.


When you call during evenings, weekends or holidays and merely leave a voice mail at the ITEC number, NO ONE will hear it and your request for service will not receive any attention until regular hours are resumed.  You must call the numbers of staff members on call stated in the ITEC voice mail. 

To expedite resolution of your issue, please provide the following information: 

–The campus you are calling from

–A contact name and phone number 

–The server that your library is on

–The time that that the problem appeared

–The error message that you are receiving, if any

–The service that is either not working or giving an error message (GUI, OPAC, etc.)

–Any other information that will help troubleshoot the issue


Following these procedures will help us give you the best service possible.

Thank you and wishing everyone a safe and happy holiday season and a prosperous new year.



Valerie A. Lehman

ITEC Application Support

1300 Elmwood Ave – TR200

Buffalo, NY 14222


Phone: 716-878-4832 (ITEC office)

           716-878-5552 (direct, no voice mail)

           716-713-6835 (cell, voice mail)


EBSCO ad/promotion suitable for campus plasma screens

Per a request from Albany, EBSCO has put together
an ad/promotion that is designed to be shown via
plasma screens on campus.

You can take a look here

If you’re interested in a similar option for your
campus, get in touch with Jim Kropelin (EBSCO). Here’s
Jim’s contact info:
Jim Kropelin

EBSCO Publishing

Regional Sales Manager-NY

Phone: 716-207-2208

Fax: 978-356-5640

ELUNA 2007 conference archives available

The presentations and meeting discussion notes from ELUNA 2007 are now available to ELUNA member institutions via the new ELUNA website:

Logon information to the ELUNA archives can be found in Footprints Knowledge Base Public Solution 4168. Maureen

SUNY campus-specific pricing for EBSCO databases



EBSCO has provided campus-specific pricing for their Nursing Reference Center.  This is available via the OLIS Documents area
Trial access is still available via,uid&profile=nrc

The vendor has also provided campus-specific pricing for a number of other databases, including

upgrade to Academic Search Complete
upgrade to Business Source Complete
Computers & Applied Sciences Complete
Communication & Mass Media Complete
Hospitality & Tourism Complete
Literary Reference Center
SocINDEX with Full Text
International Security & Counterterrorism Reference Center

Let me know if you need the access information for the OLIS Documents area or if you have any other questions.

John Schumacher
Office of Library and Information Services
SUNY System Administration
SUNY Plaza
Albany, NY 12246
SUNYConnect database trials
and offers are listed at

JSTOR subscribers have free access to Aluka

Free Preview of Aluka extended to June 30, 2008
Since February 2007 institutions that have access to JSTOR have had the opportunity to access Aluka at no charge. This free preview access was originally set to end on December 31, 2007. Aluka is a digital library of primary source materials and high quality supporting documentation from or concerning Africa. There are currently over 300,000 objects available that address African history and culture with application across disciplines.

Preview access to Aluka will be extended for institutions and individuals through June 30, 2008. During this time faculty, students, and researchers may continue to take advantage of complete and unlimited access to the digital library. READ MORE

access Aluka