Monthly Archives: November 2007

Service affecting maintenance – Sunday, November 18, 12:00am-6:00am


Here is a reminder about the work ITEC and SUNYnet will be doing regarding the migration of ITEC’s Internet provider.  The Aleph system will not be available on Sunyday November 18 from 12:00am to 6:00am.

If there are any connectivity problems after this scheduled downtime, please contact ITEC using the Evening and Weekend support procedures listed here:

§         contact ITEC staff by telephone at 716-878-4832.  Follow the “off” hour instructions in the message.  You will be given three phone numbers of staff members on call.  Wait 10-15 minutes before calling again or contacting one of the other numbers.



—–Original Message—–
From: SUNY ITEC Notification List [mailto:ITEC-NOTIFY@LS.SYSADM.SUNY.EDU] On Behalf Of Mike Radomski
Sent: Friday, November 02, 2007 7:58 AM
To: LIST, SUNY ITEC Notification List
Subject: Service affecting maintenance – Sunday Nov 18 12a-6a
Importance: High

Good Morning,ITEC and SUNYnet will be migrating ITEC’s Internet provider from Fibertech to Time Warner Cable & One Communications in a BGP configuration on Sunday November 18 from 12a-6a.  This will be a service affecting outage that will affect all hosted services at ITEC including SLN, SUNYConnect, Banner, list serves, etc.  Please plan for these services to be unavailable for the full duration of the maintenance window.

ITEC and SUNYnet will be migrating campus SUNYnet VPNs terminated at ITEC to a new termination point prior to Sunday, November 18.  We will publish a schedule and will communicate these changes to the campuses affected early next week.

We apologize for any inconvenience this will cause.  We will communicate via this list when services have been restored.  If you experience problems after you received this notification, please follow our published after hours support procedures listed below:

The Member having an Urgent problem should then contact the ITEC general office 716-878-ITEC (4832) and follow the “off” hour instructions in the message.

Have a good weekend and I will see you at Wizard.


Mike Radomski




Information Technology Exchange Center

Supervising Analyst of Systems and Telecommunications Services


Phone: (716)878-4832

Mobile: (716)807-4040

Fax: (716)878-3485


We can’t solve problems by using the same kind of thinking we used when we created them. 

-Albert Einstein

Gale offering Nursing Resource Center webinars

Nursing Resource Center or CINAHL?  Free Webinar Showcases Gales New Nursing Resource


Dear Colleagues:


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  • Features content tabs that correspond DIRECTLY to the nursing process
  • Includes relevant journal results from top publications in the field and animated depictions of the human anatomy that complement the core reference texts
  • Is a thorough resource for students preparing to take either the NCLEX-PN or the NCLEX-RN  it was designed with input from nursing school administrators, educators and students

Just click on the link below to register for this exciting and informative Webinar.  We look forward to introducing you to Nursing Resource Center!

Nursing Resource Center Webinar


Monday, November 19, 2007 12:00 PM  1:00 PM Eastern Time (US & Canada)

Monday, November 26, 2007 12:00 PM  1:00 PM Eastern Time (US & Canada)

Monday, December 3, 2007 12:00 PM  1:00 PM Eastern Time (US & Canada)


A Cengage Learning Company
27500 Drake Road
Farmington Hills, MI 48331-3535

Serials Solutions – inbound and outbound emails experiencing delays

[November 6, 2007 note: Serials Solutions indicates that this problem has been resolved.]

Over the past 24 hours Serials Solutions has been experiencing delays with inbound and outbound email, which includes support emails sent to These delays are being caused by an upgrade to our anti-spam software and we are working diligently with our vendor to resolve this problem.

This problem is exclusive to our email system and does not affect your services hosted by Serials Solutions and does not affect your ability to use the Client Center.

If you have sent emails to within the last 24 hours, please note that we will receive them after a delay. You may also receive a notice stating that the message was undeliverable, but we have been informed that all messages will be delivered after our email problem is resolved.

We encourage you to submit all of your support inquiries through the Support Center instead of emailing Any questions or issues reported via the Support Center ensures that your inquiries get logged into our support tracking system upon entry and will be handled in the most expeditious manner. We highly recommend that our users use this system as opposed to sending emails to

If you have not used the Support Center before today, please log into the Client Center and click on the Support Center link in the upper right-hand corner. A new window will open and you will be prompted to login again using your Client Center username and password. Please note the Support Center login is case-sensitive. If your username and password are not allowing you to login, use the “Email Me My Password” feature on the login page with the exact email address used to log into the Client Center. The system will email your access information.

If you require assistance to access the Support Center or you need to contact us for an emergency situation regarding your Serials Solutions service, please contact us at (866)SERIALS ext. 4.

Michael Platt
Director, Library Client Services