Here is a reminder about the work ITEC and SUNYnet will be doing regarding the migration of ITEC’s Internet provider. The Aleph system will not be available on Sunyday November 18 from 12:00am to 6:00am.
If there are any connectivity problems after this scheduled downtime, please contact ITEC using the Evening and Weekend support procedures listed here:
§ contact ITEC staff by telephone at 716-878-4832. Follow the “off” hour instructions in the message. You will be given three phone numbers of staff members on call. Wait 10-15 minutes before calling again or contacting one of the other numbers.
From: SUNY ITEC Notification List [mailto:ITEC-NOTIFY@LS.SYSADM.SUNY.EDU] On Behalf Of Mike Radomski
Sent: Friday, November 02, 2007 7:58 AM
To: LIST, SUNY ITEC Notification List
Subject: Service affecting maintenance – Sunday Nov 18 12a-6a
Good Morning,ITEC and SUNYnet will be migrating ITEC’s Internet provider from Fibertech to Time Warner Cable & One Communications in a BGP configuration on Sunday November 18 from 12a-6a. This will be a service affecting outage that will affect all hosted services at ITEC including SLN, SUNYConnect, Banner, list serves, etc. Please plan for these services to be unavailable for the full duration of the maintenance window.
ITEC and SUNYnet will be migrating campus SUNYnet VPNs terminated at ITEC to a new termination point prior to Sunday, November 18. We will publish a schedule and will communicate these changes to the campuses affected early next week.
We apologize for any inconvenience this will cause. We will communicate via this list when services have been restored. If you experience problems after you received this notification, please follow our published after hours support procedures listed below:
The Member having an Urgent problem should then contact the ITEC general office 716-878-ITEC (4832) and follow the “off” hour instructions in the message.
Have a good weekend and I will see you at Wizard.
SUNY – ITEC
Information Technology Exchange Center
Supervising Analyst of Systems and Telecommunications Services
We can’t solve problems by using the same kind of thinking we used when we created them.